User's perception of the health ombudsman service: a descriptive research
Online braz. j. nurs. (Online); 11 (3), 2012
Aim: To evaluate the users' perception of the health ombudsman service. Method: This descriptive study in an institution in traumatology and orthopedics in the city of Rio de Janeiro, in 2010. The instrument used was validated using the face validity process. Result: Of the 155 users interviewed, only 97...
